The Hotel Digital Workforce
Give every guest a 24/7 Personal Concierge — before they book and throughout their stay.
See the story unfoldTurn questions into reservations.
Sell spa, food, late checkout and more.
Let your team focus on what matters.
Great service, whenever they need it.
Let’s follow a few guests.
She’s almost ready to book.
She’s arrived. Now the real questions begin.
He hasn’t booked. He has very specific questions.
11:47 PMBefore the booking
Sarah has found your hotel. She loves the rooms. The spa. The view.
Reception has gone home. Sarah could wait. Or she could keep looking.
Your Website Assistant
Answers questions, recommends rooms and helps turn website visitors into direct bookings.
Sarah books.
Room 304Friday · 6:14 PM
Sarah checks in. Now the questions change.
No app. No account. No need to call reception. Just ask.
A very good evening
The hotel gets revenue. Reception gets… nothing to do.
One more happy guest. One more spa booking.
Sarah → Ask → Towels arrive
The Great Towel Incident of Room 304 is over.
Meanwhile...
Richard hasn’t booked. Richard has questions. Very specific questions.
“Do you have EV charging?”
“Are they rapid chargers?”
“How many are there?”
“My Range Rover is 2.05m high. Will it fit?”
The hotel website only says: EV charging available.
Your Hotel Staff Assistant
Bring the right question to the right person. They answer, approve and decide what the hotel remembers.
“Fast EV charging — how many?”
Four 150kW rapid chargers.
Guest answered
Knowledge updated
The Range Rover fits. Just.
Room 304 needs attention
Routine stays in the background.
Exceptions come to the foreground.
Around the hotel
Turns questions into direct bookings.
Looks after guests and sells more during their stay.
Keeps routine away and surfaces exceptions.
The revenue reveal
Your hotel sells far more than beds. Your Personal Concierge is there at exactly the moment the guest wants something else.
The Grand Flamingo
Room — 2 nights £458Couples massage £180Room service £47Late checkout £25People do hospitality
Your receptionist can recognise a returning guest. Your concierge can rescue an anniversary surprise. Your duty manager can turn a problem around.
We’d quite like them doing those things.
Rather than answering “What time is breakfast?” for the 43rd time this week.
While your team was sleeping...
That’s the number we’d like to keep making smaller. ↑
Listen closely
17asked about EV charging.Make it more visible →
11asked about late checkout.Offer it proactively →
9couldn’t find the children’s pool policy.Clarify it →
7wanted breakfast before opening.Create a breakfast box →
Sunday · 2:03 PM
Presumably in a Range Rover.
Founding offer
Help us build the next generation of hotel hospitality.
Founding Hotels keep their founding price.
I want my hotel to be one of the 20
Tomorrow checks in early
Today, Richard asks your website:
“Do you have rapid EV charging?”
Tomorrow, he may simply tell his own AI:
The hotels ready for that world won’t just have beautiful websites.